Privacy policy

Privacy Policy

Last updated: 26.03.2025.

This privacy policy describes the personal information that we, Venus K Glow (“we,” “us,” and “our”), collect about you, why we collect it, how we use it, and when we share it with third parties or unaffiliated service providers.

This privacy policy covers our website www.venuskglow.com (the “Site”) and our associated services. Our policy also describes the choices you can make about how we collect and use your information.

OUR POLICY

If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the “last updated” date above. If you do not agree to the new terms, you should stop using our website or otherwise providing information to us.

If you have any questions about our privacy policy, please contact us as described in the section entitled, “How do I contact you?” below.

What information do we gather about you?

We collect personal information directly from you. The types of information we may collect include:

Identifiers: Name, email address, postal address, phone number, payment information, and any other details you choose to provide.

Transactional Information: Purchase details, order history, and returns.

Log Information: Your browser type, IP address, pages viewed, access times, and referring website information.

Device Information: Hardware model, operating system, unique device identifiers, and mobile network details.

Geolocation Information: Approximate location derived from your IP address.

Payment Information: When you make a purchase, we collect necessary payment details (e.g., billing address). Payments are processed securely by third-party providers such as Shopify.

Cookies & Tracking Technologies: We may use cookies, pixels, and web beacons to track your interactions with our site.

How do we gather information?

We collect personal information in several ways, including:

When you register an account on our website.

When you make a purchase or return a product.

When you upload or share digital content on our website or social media.

When you participate in promotions, contests, or surveys.

When you subscribe to our email marketing or SMS notifications.

When you contact our customer service.

When you interact with tracking tools like cookies and analytics services.

How do we use your information?

We may use your personal information in the following ways:

To provide, maintain, and improve our products and services.

To process and fulfill orders, including confirmation emails and shipping updates.

To communicate with you, respond to inquiries, and provide promotional offers.

To administer loyalty programs and promotions.

To enhance your shopping experience through personalized recommendations.

To analyze trends and performance metrics.

To maintain website security and integrity.

Do we disclose your information?

We may share your information with:

Subsidiary companies (if applicable).

Business partners for promotions or collaborations.

Service providers such as website hosts, payment processors, and marketing platforms.

Law enforcement when required by law.

Potential acquirers in the event of a business sale or merger.

Advertising networks for targeted marketing (you can opt out).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

How do we protect your personal information?

We implement reasonable security measures to protect your personal data. However, no method of online transmission is 100% secure. Please protect your account with a strong password.

How do I access or change my information?

You can review and update certain personal details by logging into your account or by contacting us.

How do I opt out of promotional communications?

You can opt out of promotional emails and SMS notifications by:

Clicking the “unsubscribe” link in emails.

Adjusting your account preferences.

Contacting our customer service team.

You will still receive transactional emails (e.g., order confirmations).

Do we collect children’s information?

Our website is not intended for children under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete it.

Retention of Personal Information

We retain your data as long as necessary for:

Order fulfillment and customer service.

Legal obligations (e.g., tax and compliance records).

Security, fraud prevention, and dispute resolution.

Cookies & Tracking Technologies

We use cookies and tracking tools to enhance your browsing experience. You can disable cookies through your browser settings, but some features may not work properly.

Your Privacy Rights (California, Nevada, etc.)

Depending on your state of residence, you may have rights such as:

Access & Data Portability: Request a copy of your personal data.

Correction: Request updates to inaccurate information.

Deletion: Request deletion of your personal data.

Opt-Out of Targeted Advertising & Sales: Request that we do not share your information with advertisers.

Non-Discrimination: We will not treat you unfairly for exercising your privacy rights.

To exercise your rights, please contact us as described below.

Updates to this Privacy Policy

We may update this policy periodically. If significant changes are made, we will notify you via email or website notification.

How do I contact you?

For any privacy-related questions or requests, please contact us:

Email: hello@venuskglow.com